 | Terms And Conditions |  |
About UsMirage2000 Records have been selling the best in drum'n'bass, classic tunes and old skool tracks on the internet for over 8 years. We have a deserved reputation for selling rare, hard-to-find tunes alongside all of the new promos/ releases at good prices. If you have any comments on the site or spot any missing MP3 links or mistakes, then please contact us at sales@mirage2000records.co.uk Our Contact details:Mirage2000 Records16 Howards Way Newton Abbot TQ12 4HU United KingdomPhone:+44(1626) 354514 Fax: Email: info [at] mirage2000records [dot] co [dot] uk |
Making A PurchasePLEASE NOTE: ALL SALES ARE FINAL. BY AGREEING THESE TERMS & CONDITIONS YOU ARE AGREEING NOT CANCEL YOUR ORDER BEFORE DISPATCH.Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. If you are having problems with the cart, for instance listening to tunes only to find your cart emptied, check that your Security Settings are set to medium in your browser & that Cookies are allowed because this is how the system stores the cart information. For more info on how to accept cookies go to http://www.microsoft.com/info/cookies.htm..You can also use the 'Save Cart' button in the cart page if you want to return later to complete your order.If you are having problems hearing the tunes make sure that you are using Real Player or Windows Media Player as your default device as Quicktime player will not respond well to the MP3's and may jam. If you don't see the button links to the MP3's try refreshing the page. If there is an MP3 link with the Soundclip missing please let us know and we will do what we can to remedy it.N.B. the website uses JavaScript to generate the images which link to the MP3s. Some customers with high security settings which prevent JavaScript may not be able to view these link buttons. In this case you will need to type 'www.mirage2000records.co.uk/' followed by the cat code of the tune you want to hear, and then type '.mp3'. If you are using IE and can't see the links try clicking the 'Allow Blocked Content' strip on the top bar.Please let us know if you have any issues or encounter any problems when using the site.We accept credit/ debit card payments. If you are shopping from the USA for example or anywhere else Worldwide, place your order and your credit card company will convert the transaction to US Dollars or your own currency.If you'd like to check the value of your cart in your own currency click here for a currency convertor:http://www.xe.com/ucc/   We accept Visa, Mastercard, Switch, Solo, Visa Electron, Maestro and a number of other related Credit/Debit cards. Credit/Debit cards are processed on Paypals or HSBC's secure servers, so you can have 100% peace of mind about your online security. The HSBC server also provides 'Mastercard SecureCode' & 'Verfied By Visa' services if you have those implemeted on your card (see below).A surcharge is added to all HSBC card orders @ 2.99% to cover Bank/ PSP Processing fees for orders under £30. A NOTE ON POP- UPS ON THE HSBC WEBSITE: Some customers have mentioned that when they try to check out with the HSBC PSP they see a Pop Up Box after entering their details. Here is the explanation:If your Credit Card Company offers Visa Verisign or Mastercard SecureCode Services you may get a Pop Up Box from your Card Issuing Bank after entering your card details on the HSBC PSP requesting your password for your SecureCode/ VeriSign account. If you have not already set this up with your card issuing bank the box may ask you if you want to join the scheme & in some cases it may not let you complete the transaction unless you have joined this service. SecureCode & Verisign offer additional card security for your details by implementing password security for websites that are compatible with the service- such as the HSBC PSP.Payment can also now be made using Paypal (with a charge @ 5% or 8% or 10% to cover Paypal Fees and Withdrawl costs)- Select the Paypal payment method from the dropdown box the surcharge will be automatically added to the total. -The charges breakdown as: 10 % surcharge for £10 or under cart value, 8% surcharge for under £50 cart value & 5% for over £50 cart value. If you prefer, payment can be made with no additional surcharge by direct Bank Transfer to our account. Please give us notice that you intend to pay by this method via e-mail after you have placed a 'Pay by Bank Transfer' order & we will supply the bank & related information required.Orders can be paid for by other means (cheque, cash (£pounds only), Postal Order, International Money Orders. There is no surcharge for these services. Any orders will be shipped immediately on receipt of full payment. In the rare event of any items being out of stock, they will be re-ordered for you. You will be notified promptly if there is any unavoidable delay in sending your order to you or out of stock items.Pre Order Conditions:Please note: Preorders are for the full release copies of the vinyl/ CD's- not promo copies. We cannot be held responsible in any way for any changes in the details of the vinyl/CD that occur between the preorder & release stages- this includes any track changes, titling or cat code, or design changes the label may make. PLEASE NOTE: ALL SALES ARE FINAL. BY AGREEING THESE TERMS & CONDITIONS YOU ARE AGREEING NOT CANCEL YOUR ORDER BEFORE DISPATCH. |
| Shipping And HandlingShipping costs are based on weight - the charge is calculated using Royal Mail's weight-to-cost system,our postage prices include Packaging costs!!UK and N Ireland customers can choose between regular 1st/2nd/ 1st Recorded.Shipping to Western Europe/ Rest Of The World is calculated again by weight, and the cost varies by country. All items are shipped by Royal Mail's International Airmail/ International Airmail Recorded & Airsure (High Speed) services.Please contact us for a quote for Shipping cost to your destination- please include how many records (in 12"'s) you wish to order. Although the Standard Mail & Airmail options are cheaper we recommend using the Recorded Services to cover yourself in case of loss.Postage Options & Cover:UK & Ireland Options- 1st Class Recorded- up to £27 Cover1st Class- No Insurance2nd Class (max two items)-No InsuranceInternational Options-Airsure Standard- up to £30 Cover (Fast Delivery) (Fully Trackable/ Tracable Online)- Max 7 ItemsInternational Signed For-up to £32 Cover (Trackable Online)- Standard for 10 items or moreStandard Airmail (No Insurance) Standard for 9 items or less. |
| Delivery ScheduleDelivery times depend upon the method of payment (payments must clear before we dispatch any orders), the delivery option selected, and the delivery location. As soon as payment is received and cleared/authorised, the item(s) will be immediately packed and dispatched. If you do not receive your item within 28 days then please contact us at- info@mirage2000records.co.ukSome of our delivery options are covered by insurance - amounts are detailed above: Please contact us in the event of a missing parcel and we will file the claim with Royal Mail. Please Note Royal Mail only considers items lost after 25 days from dispatch.If your order was sent by Recorded/ Signed For or Airsure Delivery contact us for the tracking number number, you can then trace the the progress of your parcel at www.royalmail.com/portal/rm/trackPreorder Deliveries: Preorders are sent out as each individual record from your order is released.Please Note: We reserve the right to adjust delivery times if an item is unavailable and/or has to be ordered from the distributers or if a reply is not received to an Emailed question posed by us.IMPORTANT NOTE ON 'LOST IN POST' ITEMSWe will do our best to trace your package if lost, however non-recorded items are not 'officially' covered for any insurance but will be refunded/ replaced at our disgretion.In the event of a loss of Recorded items- the items, or the value of the items, will be replaced/ refunded by up to the cost of the order or the maximum amount insured which is dependant on the level of cover offered by Royal Mail (see above for details).Please allow 28 days for all deliveries (UK & International) due to possible Customs and other delays out of our control before contacting us at info@mirage2000records.co.uk.IMPORT DUTIES: It is not our policy to refund or pay for any Import Duties that may be incurred while going through your country's Customs. |
| Back OrdersBack ordering is now accepted at Mirage. If an item is unavailable it can be put on to back order and the rest of the items sent with the missing item to follow for no extra postage charge (UK Only). However we reserve the right to refuse to this service at our disgression. |
| Tax ChargesMirage 2000 Records is VAT registered. A charge of 17.5% is added for all orders for delivery within the EU. All other countries (outside the EU) are exempt and will recieve their goods at 17.5% less than the EU, these countries include USA, Canada, Japan, Switzerland, Australia, New Zealand etc.. |
| Credit Card SecurityAll credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Your details are not passed on to anyone else and no Credit Card details are stored on our computers.All credit/debit card orders are dealt with by HSBC or Paypal. http://www.hsbc.com or www.paypal.com |
| GuaranteeWe guarantee your satisfaction. If you aren't happy with an order within 28 days of purchase, please see our Remittance Terms below. |
| Reaching UsIf you need to reach us, please email us on info [at] mirage2000records [dot] co [dot] uk, alternatively, you can call on International +44(1626) 354514 or write to us at 16 Howards Way Newton Abbot TQ12 4HU United Kingdom |
| Privacy PolicyMirage2000 Records do not disclose buyers' information to third parties at all. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. No details of your Card is stored.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy See Remittance Terms |
| Remittance Terms If your order is damaged, incomplete, or if you receive the incorrect item(s), please call us on the number above or email (sales@mirage2000records.co.uk), or return the package to the address above as soon as possible (28 days max) with a note explaining the descrepancy. A full refund will be made on receipt of the complete returned package, if a replacement is not available. |
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